1. Introduction

Welcome to Cipher Pixel! This Privacy Policy ("Policy") is designed to inform you about how Cipher Pixel ("we," "us," or "our") collects, uses, protects, and discloses your personal information when you interact with our website, services, or engage with us in any capacity. This Policy applies to all visitors, clients, and users of our services, whether you are accessing our website, signing a contract, or using our digital solutions. By accessing or using our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this Policy, you must immediately cease using our services.

At Cipher Pixel, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Policy explains the types of information we collect, the purposes for which we use it, and the measures we take to protect it. It also outlines your rights regarding your personal information and how you can exercise those rights. Please take the time to read this Policy carefully, as it governs your relationship with Cipher Pixel and your use of our services.

This Privacy Policy is subject to change at any time without prior notice. Cipher Pixel reserves the right to update, modify, or amend this Policy to reflect changes in our practices, legal requirements, or industry standards. Any significant changes will be communicated to you through our website or other appropriate channels. Your continued use of our services after such changes constitutes your acceptance of the updated Policy. It is your responsibility to review this Policy periodically to stay informed about how we are protecting your information.

This Policy is intended to comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. However, it is not a contractual agreement and does not create any legal obligations beyond those required by law. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the information provided at the end of this document.

By engaging with Cipher Pixel, you consent to the collection, use, and disclosure of your personal information as described in this Policy. If you are acting on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to this Policy. Cipher Pixel reserves the right to refuse service to anyone who does not comply with this Policy or any other terms and conditions governing the use of our services.

2. Information We Collect

At Cipher Pixel, we collect various types of information to provide, maintain, and improve our services, ensure compliance with legal obligations, and protect the interests of both our clients and our business. The information we collect depends on your interactions with us, the services you use, and the choices you make. Below is a detailed explanation of the types of information we may collect:

2.1 Personal Information

Personal information refers to any data that can be used to identify you directly or indirectly. We may collect the following personal information:

This information is typically provided by you during account registration, project inquiries, or the signing of service agreements. We may also collect personal information from third-party sources, such as business partners or publicly available databases, where permitted by law.

2.2 Payment Information

To process payments for our services, we may collect the following payment-related information:

We use secure payment processors to handle payment information, and we do not store sensitive payment details such as credit card numbers on our servers unless explicitly required for recurring payments or other legitimate business purposes.

2.3 Technical Information

When you interact with our website or services, we automatically collect technical information to enhance functionality, improve user experience, and ensure security. This includes:

This technical information is collected to analyze trends, monitor website performance, and detect and prevent fraudulent activities.

2.4 Project-Related Information

When you engage us for a project, we may collect information related to the scope, requirements, and execution of the project. This includes:

This information is essential for delivering our services, meeting contractual obligations, and ensuring project success.

2.5 Other Information

In addition to the above, we may collect other information as necessary for specific purposes, such as:

2.6 Sensitive Information

We do not intentionally collect sensitive personal information (e.g., racial or ethnic origin, political opinions, religious beliefs, health data) unless it is necessary for the provision of our services and you have provided explicit consent. If such information is collected, we will handle it in accordance with applicable laws and ensure appropriate safeguards are in place.

2.7 Children’s Information

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

2.8 Legal Basis for Collection

Under the UK GDPR, we rely on the following legal bases for collecting and processing your information:

By providing your information, you acknowledge that we may collect, use, and disclose it in accordance with this Privacy Policy and applicable laws. If you have any questions about the information we collect or how it is used, please contact us at support@cipherKnights.com.

3. How We Use Your Information

At Cipher Pixel, we use the information we collect for a variety of purposes to ensure the effective delivery of our services, maintain the security of our systems, and comply with legal obligations. Below is a detailed explanation of how we use your information:

3.1 To Provide, Maintain, and Improve Our Services

We use your information to deliver the services you have requested, ensure their ongoing functionality, and continuously improve their quality. This includes:

3.2 To Process Payments and Fulfill Contractual Obligations

We use your payment information to process transactions, issue invoices, and fulfill our contractual obligations. This includes:

3.3 To Communicate with You

We use your contact information to communicate with you regarding various aspects of our services. This includes:

3.4 To Personalize Your Experience

We use your information to tailor our services to your preferences and needs. This includes:

3.5 To Comply with Legal and Regulatory Requirements

We use your information to meet our legal and regulatory obligations. This includes:

3.6 To Protect the Security and Integrity of Our Services

We use your information to safeguard our systems, prevent fraud, and ensure the security of our services. This includes:

3.7 For Marketing and Promotional Purposes

With your consent, we may use your information for marketing and promotional activities. This includes:

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in our emails or contacting us directly.

3.8 For Research and Analytics

We use your information for research and analytics to improve our services and understand user behavior. This includes:

3.9 For Other Legitimate Business Purposes

We may use your information for other legitimate business purposes, such as:

3.10 Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases for processing your information:

We will not use your personal information for purposes other than those outlined in this Privacy Policy without your explicit consent. If you have any questions about how we use your information, please contact us at support@cipherKnights.com.

4. Data Sharing and Disclosure

At Cipher Pixel, we are committed to protecting your personal information and ensuring it is used only for the purposes outlined in this Privacy Policy. However, there are certain circumstances under which we may share or disclose your information to third parties. Below is a detailed explanation of these circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services and operating our business. These providers are contractually obligated to handle your information securely and only for the purposes specified by us. Examples of such service providers include:

We ensure that all service providers comply with applicable data protection laws and adhere to strict confidentiality and security standards.

4.2 Legal Compliance

We may disclose your information if required to do so by law, court order, or government regulation. This includes situations where:

In such cases, we will disclose only the information necessary to comply with the legal obligation and will take steps to ensure that the request is valid and lawful.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate transaction, your information may be transferred to the new entity as part of the transaction. This includes situations where:

In such cases, we will notify you of the transfer and ensure that the new entity adheres to the terms of this Privacy Policy or provides you with a comparable level of protection for your information.

4.4 Protection of Rights

We may disclose your information to protect our rights, property, or safety, or that of our clients, employees, or the public. This includes situations where:

4.5 With Your Consent

We may share your information with third parties if you provide explicit consent for such sharing. For example:

You can withdraw your consent at any time by contacting us at support@cipherKnights.com.

4.6 Anonymized or Aggregated Data

We may share anonymized or aggregated data with third parties for research, analytics, or other purposes. This data does not identify you personally and is used to analyze trends, improve services, or develop new offerings. Examples include:

4.7 International Data Transfers

In some cases, your information may be transferred to and processed in countries outside the UK, including countries that may not have the same data protection laws as the UK. When this occurs, we take steps to ensure that your information is protected, including:

By using our services, you consent to such international data transfers.

4.8 Third-Party Links

Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

4.9 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Any sharing of your information is done in accordance with this Privacy Policy and applicable laws.

4.10 Legal Basis for Sharing

Under the UK GDPR, we rely on the following legal bases for sharing your information:

If you have any questions about how we share or disclose your information, please contact us at support@cipherKnights.com.

5. Data Security

At Cipher Pixel, we prioritize the security of your personal information and have implemented robust measures to protect it from unauthorized access, disclosure, alteration, or destruction. We are committed to maintaining the confidentiality, integrity, and availability of your data in compliance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018. Below is a detailed explanation of the security measures we have in place:

5.1 Encryption

We use industry-standard encryption technologies to protect your data both during transmission and while at rest. This includes:

5.2 Access Controls

We implement strict access controls to ensure that only authorized personnel can access your information. These measures include:

5.3 Security Audits and Vulnerability Assessments

We regularly conduct security audits and vulnerability assessments to identify and address potential risks to your data. These activities include:

5.4 Incident Response and Monitoring

We have established procedures to detect, respond to, and mitigate security incidents. These include:

5.5 Employee Training and Awareness

We recognize that human error is a significant factor in data security incidents. To mitigate this risk, we provide regular training and awareness programs for our employees, including:

5.6 Third-Party Security

When we engage third-party service providers, we ensure they adhere to strict security standards. This includes:

5.7 Physical Security

We also implement physical security measures to protect your data, including:

5.8 Limitations of Security Measures

While we take extensive measures to protect your data, it is important to recognize that no method of transmission over the internet or electronic storage is 100% secure. Despite our best efforts, we cannot guarantee absolute security. Factors beyond our control, such as sophisticated cyberattacks or human error, may result in unauthorized access to your information. However, we are committed to continuously improving our security practices and responding promptly to any incidents that may arise.

5.9 Your Role in Data Security

You also play a critical role in protecting your information. We recommend the following best practices:

5.10 Reporting Security Concerns

If you believe that your data has been compromised or if you have any concerns about the security of our services, please contact us immediately at support@cipherKnights.com. We take all security concerns seriously and will investigate promptly.

By using our services, you acknowledge that while we strive to protect your data, no system is entirely immune to risks. We are committed to maintaining the highest standards of data security and will continue to invest in measures to safeguard your information.

6. Data Retention

At Cipher Pixel, we are committed to retaining your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Our data retention practices are designed to balance the need to provide high-quality services, comply with legal obligations, and protect your privacy. Below is a detailed explanation of our data retention policies:

6.1 General Retention Principles

We follow these principles when determining how long to retain your information:

6.2 Retention Periods for Specific Types of Information

The retention period for your information depends on the type of data and the purpose for which it was collected. Below are examples of how long we retain different categories of information:

6.2.1 Project-Related Information

We retain project-related information, such as project scope, requirements, and deliverables, for the duration of the project and for a reasonable period thereafter. This includes:

6.2.2 Payment Information

We retain payment information, such as invoices, transaction records, and billing details, as required by financial regulations and tax laws. This includes:

6.2.3 Account Information

We retain account information, such as usernames, passwords, and contact details, for as long as your account is active. If you deactivate your account, we may retain this information for a period of [X years/months] to comply with legal obligations or resolve disputes.

6.2.4 Communication Records

We retain records of communications, such as emails and messages, for a period of [X years/months] to ensure effective communication and address any follow-up requests or disputes.

6.2.5 Marketing Information

If you have consented to receive marketing communications, we retain your contact information for as long as you remain subscribed. You can unsubscribe at any time, and we will remove your information from our marketing databases within [X days] of your request.

6.2.6 Legal and Compliance Data

We retain information required for legal or compliance purposes for the duration specified by applicable laws or regulations. This includes:

6.3 Secure Deletion and Anonymization

Once the retention period expires, we securely delete or anonymize your information to ensure it can no longer be linked to you. This process includes:

6.4 Exceptions to Retention Periods

In certain circumstances, we may retain your information for longer than the specified retention periods. These exceptions include:

6.5 Your Rights Regarding Data Retention

Under the UK GDPR, you have the right to request the deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. To exercise this right, please contact us at support@cipherKnights.com.

6.6 Review and Updates to Retention Policies

We regularly review our data retention policies to ensure they remain compliant with applicable laws and aligned with industry best practices. If we make changes to our retention periods, we will update this Privacy Policy and notify you of any significant changes.

By using our services, you acknowledge that we retain your information in accordance with this Privacy Policy and applicable laws. If you have any questions about our data retention practices, please contact us at support@cipherKnights.com.

7. Your Rights

Under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have specific rights regarding your personal information. These rights are designed to give you control over how your data is collected, used, and shared. Below is a detailed explanation of your rights and how you can exercise them:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. This is often referred to as a "Subject Access Request" (SAR). Upon receiving a valid request, we will provide:

We will respond to your request within one month of receipt, unless the request is complex or numerous, in which case we may extend the response period by an additional two months. If we require an extension, we will notify you within one month of receiving your request.

7.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. This includes:

We will respond to your request within one month and notify any third parties with whom we have shared your information, unless this is impossible or involves disproportionate effort.

7.3 Right to Deletion

You have the right to request that we delete your personal information in certain circumstances, such as when:

However, we may refuse your request if we are required to retain the information to comply with legal obligations, resolve disputes, or enforce agreements.

7.4 Right to Object

You have the right to object to the processing of your personal information for certain purposes, including:

7.5 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when:

If processing is restricted, we will store your information but not use it further unless you consent or it is necessary for legal claims.

7.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transfer it to another controller where:

We will provide your data free of charge in a commonly used format, such as CSV or JSON, unless the request is manifestly unfounded or excessive.

7.7 Right to Withdraw Consent

If we process your personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal. To withdraw consent, please contact us at support@cipherKnights.com.

7.8 Right to Lodge a Complaint

If you believe that we have not complied with applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection. You can contact the ICO at:

7.9 Exercising Your Rights

To exercise any of your rights, please contact us at support@cipherKnights.com. We may require you to provide proof of identity, such as a copy of your passport or driver’s license, to verify your request. This is to ensure that your personal information is not disclosed to unauthorized individuals.

7.10 Fees and Timelines

We will respond to your requests free of charge and within one month of receipt. However, if your request is complex or numerous, we may extend the response period by an additional two months and notify you of the delay. If your request is manifestly unfounded or excessive, we may charge a reasonable fee or refuse to act on the request.

7.11 Limitations on Rights

Your rights are not absolute and may be limited in certain circumstances, such as when:

By using our services, you acknowledge that you have read and understood your rights under applicable data protection laws. If you have any questions or concerns about your rights, please contact us at support@cipherKnights.com.

8. Cookies and Tracking Technologies

At Cipher Pixel, we use cookies and similar tracking technologies to enhance your experience on our website, analyze user behavior, and improve the functionality of our services. This section provides detailed information about the types of cookies and tracking technologies we use, their purposes, and how you can manage or disable them.

8.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, improve user experience, and provide insights into how the website is being used. Cookies can be either:

8.2 Types of Cookies We Use

We use the following categories of cookies on our website:

8.2.1 Strictly Necessary Cookies

These cookies are essential for the operation of our website and enable you to navigate and use its features. Without these cookies, certain services, such as logging into your account or making payments, may not function properly. Examples include:

8.2.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often or if users encounter error messages. This helps us improve the performance and functionality of our website. Examples include:

8.2.3 Functionality Cookies

These cookies allow our website to remember choices you make (such as your language preference or region) and provide enhanced, personalized features. Examples include:

8.2.4 Targeting and Advertising Cookies

These cookies are used to deliver relevant advertisements to you based on your interests and browsing behavior. They also help us measure the effectiveness of our marketing campaigns. Examples include:

8.3 Third-Party Cookies

We may allow third-party service providers to place cookies on your device to provide specific services or features. These third parties are responsible for their own cookies and tracking technologies, and their use is governed by their respective privacy policies. Examples of third-party cookies include:

8.4 How We Use Tracking Technologies

In addition to cookies, we may use other tracking technologies, such as:

8.5 Legal Basis for Using Cookies

Under the UK GDPR and the Privacy and Electronic Communications Regulations (PECR), we rely on the following legal bases for using cookies and tracking technologies:

8.6 Managing and Disabling Cookies

You have the right to manage or disable cookies through your browser settings. Most web browsers allow you to:

However, disabling cookies may limit your ability to use certain features of our website, such as logging into your account or making payments. For more information on how to manage cookies, please refer to your browser’s help documentation.

8.7 Cookie Consent

When you first visit our website, we will display a cookie consent banner that allows you to:

You can change your cookie preferences at any time by accessing the cookie settings on our website.

8.8 Changes to Our Cookie Policy

We may update our use of cookies and tracking technologies from time to time to reflect changes in our practices, legal requirements, or industry standards. If we make significant changes, we will notify you through our website or other communication channels and obtain your consent where required.

8.9 Contact Us

If you have any questions or concerns about our use of cookies and tracking technologies, please contact us at support@cipherKnights.com.

9. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Cipher Pixel. These links are provided for your convenience and reference, and they may include social media platforms, payment processors, advertising networks, or other external resources. This section explains our relationship with third-party links, your responsibilities when accessing them, and how we ensure compliance with applicable data protection laws.

9.1 Nature of Third-Party Links

Third-party links on our website may include, but are not limited to:

These links are provided for informational purposes or to enhance your experience on our website. However, we do not endorse or assume responsibility for the content, privacy practices, or security of these third-party websites.

9.2 No Control Over Third-Party Practices

Cipher Pixel does not own or control third-party websites, applications, or services linked from our website. As such, we are not responsible for:

We encourage you to review the privacy policies, terms of use, and security practices of any third-party websites you visit before providing any personal information or engaging with their services.

9.3 Third-Party Data Collection

When you click on a third-party link, you may be directed to a website or service that collects your personal information independently of Cipher Pixel. This may include:

Any information you provide to third parties is subject to their privacy policies and practices, not ours. We recommend that you read their policies carefully to understand how they handle your information.

9.4 No Liability for Third-Party Actions

Cipher Pixel shall not be liable for any loss, damage, or harm arising from your use of third-party websites, applications, or services. This includes, but is not limited to:

By accessing third-party links, you acknowledge and agree that Cipher Pixel is not responsible for any consequences resulting from your interactions with third parties.

9.5 Recommendations for Safe Browsing

To protect your personal information and ensure a safe browsing experience, we recommend the following best practices when accessing third-party links:

9.6 Changes to Third-Party Links

We may update or remove third-party links on our website from time to time without prior notice. This may be due to changes in our business relationships, the relevance of the links, or updates to our website content. However, we are not responsible for maintaining or updating the content of third-party websites.

9.7 Contacting Third Parties

If you have any questions or concerns about a third-party website or service, please contact the third party directly using the contact information provided on their website. Cipher Pixel cannot mediate or resolve disputes between you and third parties.

9.8 Compliance with UK Law

While we strive to ensure that third-party links on our website comply with applicable laws and regulations, we cannot guarantee their compliance. If you believe that a third-party website linked from our website violates UK law, including data protection laws, please contact us at support@cipherKnights.com. We will investigate the matter and take appropriate action, which may include removing the link from our website.

9.9 Your Acknowledgment

By using our website and accessing third-party links, you acknowledge and agree that:

9.10 Contact Us

If you have any questions or concerns about third-party links on our website, please contact us at support@cipherKnights.com.

10. Children’s Privacy

At Cipher Pixel, we are committed to protecting the privacy of all individuals, especially children. Our services are designed for individuals aged 16 and above, and we do not knowingly collect, use, or disclose personal information from individuals under the age of 16. This section outlines our approach to children’s privacy, the steps we take to ensure compliance with applicable laws, and how we handle any inadvertent collection of children’s data.

10.1 Age Restrictions

Our services, including our website, applications, and digital solutions, are intended for use by individuals aged 16 and above. By accessing or using our services, you represent and warrant that you are at least 16 years old. If you are under the age of 16, you must not use our services or provide any personal information to us.

10.2 No Intentional Collection of Children’s Data

We do not knowingly collect, store, or process personal information from individuals under the age of 16. This includes, but is not limited to:

If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take immediate steps to delete such information from our systems.

10.3 Parental Responsibility

Parents and legal guardians play a critical role in protecting their children’s privacy online. We encourage parents and guardians to:

10.4 Reporting Inadvertent Collection

If you believe that we have inadvertently collected personal information from a child under the age of 16, please contact us immediately at support@cipherKnights.com. Provide as much detail as possible, including:

We will investigate the matter promptly and take all necessary steps to delete the information from our systems.

10.5 Compliance with UK Law

Our approach to children’s privacy is designed to comply with applicable UK laws, including:

While our services are not intended for children, we take additional precautions to ensure compliance with these laws.

10.6 Age Verification

To prevent the collection of personal information from children, we implement age verification measures, such as:

However, no age verification method is foolproof, and we rely on users to provide accurate information.

10.7 No Liability for Misrepresentation

Cipher Pixel shall not be liable for any misrepresentation of age by users. If a child under the age of 16 provides false information to access our services, we cannot be held responsible for any consequences arising from such actions. Parents and guardians are encouraged to monitor their children’s online activities and ensure compliance with age restrictions.

10.8 Education and Awareness

We are committed to promoting online safety and privacy for children. This includes:

10.9 Changes to Children’s Privacy Policy

We may update our approach to children’s privacy from time to time to reflect changes in our services, legal requirements, or industry standards. If we make significant changes, we will notify users through our website or other communication channels.

10.10 Contact Us

If you have any questions or concerns about our children’s privacy practices, please contact us at support@cipherKnights.com.

11. International Data Transfers

At Cipher Pixel, we operate globally and may need to transfer your personal information to countries outside the United Kingdom (UK) for processing and storage. This section explains how and why international data transfers occur, the safeguards we implement to protect your information, and your rights regarding such transfers.

11.1 Why International Transfers Occur

Your personal information may be transferred to and processed in countries outside the UK for the following reasons:

11.2 Countries Involved in Data Transfers

Your personal information may be transferred to and processed in countries that include, but are not limited to:

11.3 Safeguards for International Transfers

To ensure that your personal information is protected during international transfers, we implement the following safeguards:

11.3.1 Adequacy Decisions

If we transfer your data to a country that has been deemed to provide an adequate level of data protection by the UK government (e.g., EEA countries), no additional safeguards are required. These countries are considered to have data protection laws that are equivalent to the UK GDPR.

11.3.2 Standard Contractual Clauses (SCCs)

For transfers to countries without an adequacy decision, we use Standard Contractual Clauses (SCCs) approved by the UK government. These are legally binding agreements that require the recipient to protect your data in accordance with UK data protection standards.

11.3.3 Binding Corporate Rules (BCRs)

If we transfer data within our corporate group, we may use Binding Corporate Rules (BCRs) to ensure consistent protection of your data across all entities.

11.3.4 Additional Safeguards

In addition to the above, we may implement additional safeguards, such as:

11.4 Your Consent to International Transfers

By using our services, you consent to the transfer of your personal information to countries outside the UK, including countries that may not have the same data protection laws as the UK. This consent is necessary for us to provide our services effectively and fulfill our contractual obligations.

11.5 Your Rights Regarding International Transfers

Under the UK GDPR, you have the following rights regarding international data transfers:

To exercise these rights, please contact us at support@cipherKnights.com.

11.6 Third-Party Transfers

When we engage third-party service providers located outside the UK, we ensure they adhere to strict data protection standards. This includes:

11.7 Risks of International Transfers

While we take extensive measures to protect your data during international transfers, it is important to recognize that transferring data to countries outside the UK may involve certain risks, such as:

We strive to minimize these risks by implementing robust safeguards and working with trusted third parties.

11.8 Changes to International Transfer Practices

We may update our international data transfer practices from time to time to reflect changes in our operations, legal requirements, or industry standards. If we make significant changes, we will notify you through our website or other communication channels.

11.9 Contact Us

If you have any questions or concerns about international data transfers, please contact us at support@cipherKnights.com.

12. Changes to This Privacy Policy

At Cipher Pixel, we are committed to maintaining the highest standards of data protection and privacy. As part of this commitment, we may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. This section explains how and why we may update the Privacy Policy, how we will notify you of changes, and what your rights and responsibilities are in relation to these updates.

12.1 Reasons for Updates

We may update this Privacy Policy for the following reasons:

12.2 Types of Changes

Changes to this Privacy Policy may include, but are not limited to:

12.3 Notification of Changes

We will notify you of significant changes to this Privacy Policy through one or more of the following methods:

We will provide advance notice of significant changes whenever possible, allowing you time to review the updated policy and understand how it affects you.

12.4 Your Acceptance of Changes

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. This means that:

If you do not agree with the changes, you must stop using our services and contact us to discuss your concerns.

12.5 Reviewing the Updated Policy

We encourage you to review the updated Privacy Policy carefully to understand how your information is being collected, used, and protected. Key sections to pay attention to include:

12.6 Historical Versions

We maintain a record of previous versions of this Privacy Policy for your reference. If you would like to review a historical version, please contact us at support@cipherKnights.com.

12.7 Legal Compliance

All changes to this Privacy Policy will be made in compliance with applicable UK laws, including the UK GDPR and the Data Protection Act 2018. This includes ensuring that any changes that materially affect your rights or the way we process your information are communicated clearly and transparently.

12.8 Contact Us

If you have any questions or concerns about changes to this Privacy Policy, please contact us at support@cipherKnights.com.

13. Contact Us

At Cipher Pixel, we are committed to addressing your questions, concerns, and requests regarding your personal information and our data practices. This section provides detailed information on how you can contact us, the types of inquiries we handle, and what you can expect when you reach out to us.

13.1 How to Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or your rights under applicable data protection laws, you can contact us using the following methods:

We recommend using email for non-urgent inquiries, as it allows us to provide a detailed and accurate response. For urgent matters, please call us during our business hours.

13.2 Types of Inquiries We Handle

We are available to assist you with a wide range of inquiries, including but not limited to:

13.3 What to Include in Your Inquiry

To help us address your inquiry promptly and effectively, please provide the following information when contacting us:

13.4 Response Times

We strive to respond to all inquiries as quickly as possible. Our typical response times are as follows:

13.5 Verification of Identity

To protect your personal information, we may need to verify your identity before processing certain requests, such as data access or deletion requests. This may involve:

We will only use this information to verify your identity and will not store it longer than necessary.

13.6 Complaints and Disputes

If you are not satisfied with our response to your inquiry or believe that we have not complied with applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection. You can contact the ICO at:

13.7 Feedback and Suggestions

We welcome your feedback and suggestions on how we can improve our Privacy Policy or data practices. If you have any ideas or recommendations, please share them with us at support@cipherKnights.com.

13.8 Business Hours

Our customer support team is available during the following business hours:

Inquiries received outside of business hours will be addressed on the next business day.

13.9 Data Protection Officer (DPO)

If you wish to contact our Data Protection Officer (DPO) directly regarding data protection matters, please email dpo@cipherKnights.com.

13.10 Updates to Contact Information

If our contact information changes, we will update this section of the Privacy Policy and notify you through our website or other communication channels.

13.11 Your Acknowledgment

By contacting us, you acknowledge that we may need to collect and process your personal information to respond to your inquiry. This information will be handled in accordance with this Privacy Policy and applicable data protection laws.

13.12 Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cipher Pixel
Email: support@cipherKnights.com
Phone: +44 7459 107834